BASIS  COSEC SOFTWARE
Customer Service & Support

Our dedicated COSEC Customer Service and Support Team is committed to provide ongoing support and service. This team is specially set up to service and support registered COSEC users. To ensure continuous and uninterrupted support, COSEC users, after one year from the date of purchase, can sign the Annual Maintenance Contract. The Annual Maintenance Contract includes:-

  • free upgrade on COSEC to ensure users keep up with changes to the CCM's requirements (e.g. changes in forms)
  • free enhancement
  • two times a year free service calls (at your site) for preventive and/or corrective maintenance
  • unlimited free training at our training centre
  • free help desk service at any time during office hours
  • free recovery services in the event your COSEC or data is corrupted or damaged

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