Our objective is to collect commercial and consumer credit accounts,both current and past due.
The following procedures undertaken include:-

1. Preliminary Analysis
   Our investigative team will conduct a preliminary study on all accounts placed with us and also by checking with the BRIS databank. This will enable us to understand and evaluate the credit history and existing financial status of the debtor and also in locating the debtor. Preliminary investigation also assist our collectors to plan suitable collection methods according to the social background and environment of the debtor.

2. Methods / Actions
   Our aim is to exert pressure and to obtain payment, while ensuring our actions are in accordance with the law, correct local and international collection practice and also to protect our clients' reputation and interest. Collection efforts will include telephone calls and personal contact ( visiting either the debtor's business address during working hours or residence after working hours ). When we have established that a debtor is genuinely in financial difficulty a repayment schedule will be negotiated with the debtor subject to our client's approval. Disputes will be referred to our clients for resolution.

3. Handling of Debtors Cheques
   Debtors are advised to forward their payments in crossed and account payee cheques made in favour of our Client. The cheques will be delivered to the client's office within 1 working day from the date of receipt for locations within Kuala Lumpur. For other areas the appropriate postal services delivery time period shall apply, unless otherwise instructed by our client.

4. Progress Reporting Services
   Our Collection Administration Department will provide our clients, a monthly status report on all cases assigned to us for collection. However, enquiries can be made to us at any time because our collection information is electronically stored.