RMS has solid experience in collecting outstanding debts from defaulting companies, firms and individuals. In recognition of our expertise and ability to deliver, we have been appointed to collect for a number of Malaysian financial institutions and corporations (including government-linked) and government bodies and institutions. We have a powerful resource in our ability to access various credit and commercial databases and industry networks which are essential tools for skip tracing.

We have a strong and experienced team of collection managers and collectors who are able to help clients to recover debts without resorting to legal action, which is always expensive and time consuming, especially since Malaysian lawyers are not allowed by law to operate on a contingency basis.

Our collectors are well trained in collection methods and well versed with the Malaysian laws relating to the collection of debts, allowing them in many cases to collect outstanding debts without going afoul of the law or damaging the goodwill and business relationship between client and debtor.

Whenever a debtor has gone out of business or has absconded, we are able to trace the debtor's whereabouts and make a fiscal assessment of the collectibility of the debt should clients choose to resort to legal action and therefore eliminating unnecessary expenses should there be no chance of recovering the outstanding debts or any part thereof.

1. Receivables Management Services
   Managing of active accounts receivables. Our call centre personnel will contact, remind and prompt account holders or customers for payment of outstanding balances / accounts. Our service fee is negotiable, depending on the number and value of the receivables.
2. Debt Collection
   Collection of delinquent accounts (institutional, commercial or consumer) by our field and telephone collectors. Our collection charges are listed in the SCHEDULE OF CHARGES below.
   
3. Credit Management Consultancy
   Assisting companies to set up their credit departments, credit policies and providing training to their staff in credit management and collection procedures. Service Fee negotiable.
4. Skip Tracing
   Tracing debtors who have absconded / skipped through others various credit and commercial databases and industry networks at our disposal. Service Fee negotiable and dependent on the level of information required.
5. Corporate Investigation
   Investigating debtors and non-debtors on their financial and credit backgrounds, their standing in their respective industries and community, discreetly interviewing their current and former personnel, business associates and creditors and compiling a list of known assets. Service Fee negotiable and dependent on the level of information required.

Our confidence in providing an efficient collection service is reflected in our No Collection - No Fee Policy. For payment collected, considering that accounts assigned to us may be of varying aging, our schedule of fees are as follows :-
COLLECTION COMMISSION RATE

	PLACEMENT FEES	AGING OF DEBTS
LOCATION	RM	UNDER 24 MONTHS	OVER 24 MONTHS BUT UNDER 6 YEARS
Kuala Lumpur / Selangor / Perak / Pulau Pinang	300	25%	30%
Rest of Malaysia	500	30%	35%
Singapore	500	30%	35%
International	500	NEGOTIABLE (DEPENDING ON COUNTRY)

COMMISSION RATE FOR COLLECTIONS ON COURT JUDGMENTS

LOCATION	PLACEMENT FEES	COLLECTION COMMISSION RATE
Malaysia	RM 300 - 500	40%
International	RM 500	45%

NOTE:
All commission rates are for the actual amounts successfully collected and not necessarily the entire debt amount in each case.